Renewyourtag.com FAQ:

1)  What is Renewyourtag.com?
2)  Where do I find my Secret Code, Record number, or Pin number?
3)  What is an e-check?
4)  Is the site secure?
5)  What is the internet handling fee?
6)  Will the special mailing feature act as a change of address?
7)  Why do I have to pay at all?
8)  What happens if I’m having trouble getting to the payment website?
9)  Is there a cut off date or deadline for renewing online?
10)  Why am I receiving the error "Sorry, the tag number you entered was not found in the system."?
11)  Is my special tag fee/discount applied to the amount on this site?
12)  Why do I still have to pay the mail fee if I'm renewing online?
13)  When I insert my tag number in; it tells me that the tag does not exist?
14)  Where can I find the form for Handicapped renewals?
15)  How long will it take for my E check to process?
16)  How long will it take for my Credit card or Debit card to process?
 
OR Submit your own question.

A:  Renewyourtag.com is a alternative payment channel to help people with paying County related taxes easily and without having to wait in line.

A:  You will receive a renewal card in the mail. On the card you will find your number and/or code.

A:  It is just like writing a check from your check book. Just make sure you copy the 9 routing numbers and the bank account number accurately.

A:  Yes, 100% secure, we use a 256 bit encryption for every transaction going through our system.

A:  The internet handling fee is collected by IMS Enterprises, Inc. They provide telephone tech support, database security, programming, pay all credit card fees, bank fees, and hosting for renewyourtag.com software. They also provide the processing tools for your county to handle and process your renewal. This service is provided at no cost to your county as an alternative payment channel. If you do not wish to pay this handling fee, do not finalize your payment. You may cancel by closing your browser at any time before finalizing.

A:  No, this feature is intended for military personnel, college students, and other circumstances in which the person can not receive their mail at the address on record with the County.

A:  Your County has no legal authority to assume the expense of online payment. Visa and Master Card banks charge processing fees that must be paid by someone.

A:  Sometimes the internet is not working properly or at least for your connection. Also the payment website may be temporarily busy or off-line for maintenance or backup. Try again later and call us (256 246-0600) for help if the problem persists.

A:  You may renew your tag up until the last day of your renewal month; actually up until midnight on the last day.

A:  This error is generated any time a tag is not found in our system. This may be caused by keying the tag number in incorrectly (using a capital 'o' instead of a zero, or a '8' for a 'B') or if the tag you are trying to renew is for a prior month and has been purged from the system.

A:  Yes. All fees and discounts are already applied to your renewal. The amount you see on your card and the amount you pay online both include those amounts.

A:  Not all counties require a mail fee to be paid. The mail fee covers the county's time and cost to mail your decals to you. This is the same thing the mail fee applies to when the renewal card is mailed in (because you pay the postage there, as well).

A:  The Zero can be mistaken for the letter O sometimes. If you continue to have problems with your tag number you may call our help line or send us an e-mail.

A:  You can find the form here: http://www.revenue.alabama.gov/motorvehicle/mvforms/MVR326230.pdf

A:  E-Checks may take up to 10 days to process.

A:  Credit Cards and Debit cards may take up to 7 days to process.